Step 1: Preliminary Testing

Before initiating the RMA process, ensure you have conducted all necessary tests on the reader. Refer to the Ethos Technical Guide for detailed troubleshooting instructions: Ethos Technical Guide 

If you are unable to resolve the issue after testing, please contact Wavelynx Support (support@wavelynx.com) for assistance. Do not proceed to the RMA process unless you are certain the reader is defective.

NOTE: If a returned reader is tested and found not to be defective, a 20% restocking fee will be applied.

Step 2: Requesting an RMA Number

1. Email RMA@wavelynx.com to request an RMA number.
   - Be prepared to provide the following details:
   - Model and CPN of the reader(s)
   - Description of the issue
   - Purchase date

Step 3: Completing the RMA Form

1. Fill out the RMA form completely. Ensure all fields are filled in accurately.
2. Email the completed RMA form to RMA@wavelynx.com for review.
   NOTE: Any package returned to Wavelynx without an RMA number or shipped outside of the applicable RMA timeframe will be refused and shipped back to the Partner.

Step 4: Shipping the Product

1. Package the product securely to avoid damage during transit.
2. Include the RMA form in the package.
3. Clearly mark the RMA number on the outside of the package.

Shipping Address:
Wavelynx Technologies 
Attn. RMA Department#
100 Technology Drive, Suite 160B Broomfield, CO 80021 
Deadline: Ship the product within 30 days of the issuance of the RMA number.

Acknowledgment

By submitting this form and shipping the product, you agree to the terms of the RMA process, including the 25% restocking fee for non-defective returns.Step 1: Preliminary Testing