Credential Questions:
I replaced a different company's reader with Ethos but I am receiving a misread with a previously working credential.
If the credential is a high frequency credential, there may be a key mismatch between one of the readers and the credential.
A card serial number (CSN) is likely being read by one device and a secure credential by the other. Common CSN lengths are 32 bits (Mifare Classic), 56 bits (EV1/EV2/EV3) and 64 bits (iCLASS and ISO15693).
Why is the reader not reacting at all to my credential (not beeping, flashing or sending card data)?
The reader is likely not reading the cards because of compatibility issues. First, check your reader’s hardware limitations. To check the credential capabilities, power cycle the reader. The initial part of the startup sequence will indicate what the reader is capable of technology-wise. (Red indicates BLE, Green indicates 13.56MHz high frequency, and Amber indicates 125kHz
low frequency)
Next, check your reader's configuration part number (CPN on the reader's back label). If it is CWL1, the reader is a standard configuration that will not have any prox filters, or card types disabled. If it is a custom configuration (LkXXXX, CXXX, UXXX) the reader may have custom settings that don’t allow your specific credential to be read for higher security.
Lastly, if using a standard reader that should have the hardware capabilities to read your credential, the Ethos reader is not capable of reading the following cards:
- 125kHz Indala PSK cards (non standard 125kHz programming)
- HID FSK and Casi Rusco/GE Prox ASK read fine.
- Signo credentials (Have proprietary keys and randomizes the card serial number)
Why won't my Prox cards read?
If a prox card is not able to be read, first check the part number of the reader and check if it is a 3WS or 7WS. If it is not one of these or it is still not reading, contact support@wavelynx.com.
How can I fix MyPass authentication errors?
Please see the MyPass Mobile App Behavior https://support.wavelynx.com/en_US/how-tos/technical-guide-on-ethos-readers. If you continue to have issues contact support@wavelynx.com
Why won’t my mobile credential work on Apple wallet? How do I use my Wavelynx credential on Apple wallet?
All readers must be configured with a wallet profile profile, either preconfigured from Wavelynx Factory or configured in the field. If you need to confirm if the reader has a preconfigured profile contact support@wavelynx.com
Configuration Card Questions:
How do I use a configuration card?
- Power down the reader
- Resupply power to the reader
- Present the configuration card within 1 minute of powering back on
- Reader should flash amber and beep 3 times, then restart power
- Reader is now configured
MyPass Related Questions:
What is the bit format for MyPass mobile credential?
MyPass credentials are programmed to look like MiFare Classic CSN’s. They are 32 bit long credentials. The bitstream contains 32 bits of badge ID, no parity bits and no facility code bits.
Communication differences:
Communication differences:
- Android uses NFC technology
- iOS uses Bluetooth
App Use differences:
- Android requires the screen to be turned on (app can be closed)
- iOS requires the app to be open (screen can be turned off)
Performance differences:
- Android
- Sends credential instantly like an access card
- Needs to be presented parallel to the reader
- Has about 1” to 2” read range (range and performance can vary by Android model)
- Reader will flash green and beep when credential is received
- iOS
- Takes slightly longer to read a credential
- Doesn’t need to be held parallel to the reader
- Has 2” to 4” read range
- Reader will light up amber while connecting via Bluetooth, then flash green and beep when the credential has been received
Why won't my MyPass (bluetooth/NFC) credential work?
- Ensure Bluetooth is enabled on iOS, ensure NFC is enabled on Android
- Ensure the reader is compatible with MyPass and ensure it is a 6 or 7WS
- Try power cycling the reader
- If issues persist, contact support@wavelynx.com
OSDP Questions:
How do you address the Ethos readers for OSDP?
Ethos readers can be addressed by the panel through OSDP commands. By default the reader is Address 0 and 9600 baud rate.
If your panel is not capable of sending OSDP addressing commands, alternatively configuration cards or the Configure app (available in all app stores) can be used.
OSDP Multi-Drop
If using Ethos Readers in OSDP Multi-Drop, we recommend using the Configure app to address readers within the toolkit. If you are unable to use the Configure app, you can order an OSDP Addressing Configuration Card Pack FEA-OSDPA-P1. This card pack comes with 9 configuration cards for addressing readers from Address0 to Address8.
Why can’t I connect the reader over OSDP?
The OSDP reader uses the green control line for RS485A and the white control line for RS485B. Some panels will use the same port for both Wiegand and OSDP, but only label it for the Wiegand data lines (D0 and D1). If this is the case, check the installation manual for the panel, OSDP may be wired differently. This is common for Mercury panels.
Mercury panels will also reference RS485+ (or TR+) and RS485- (or TR-) which correlate with RS485A and RS485B respectively. The plus and minus terminology doesn’t always translate to all panel manufacturers though, so if issues continue, try swapping the green and white control lines.
NOTE: You can always check if the reader has received an OSDP message by power cycling the reader. If the reader has received an OSDP message, the second half of the startup sequence will only flash green/beep twice. If it hasn’t received an OSDP message, it will flash green/beep four times.
Reader Questions:
Can I use unshielded wire for my reader installation?
Yes, Wavelynx readers are able to use any standard wiring to communicate in OSDP or Wiegand. Unshielded wiring could cause noise and data loss in the system for OSDP applications.
How do I compare different Wavelynx readers? What specs are important?
Wavelynx readers can be compared by checking the label on the back of the reader. The important information is to note the part number and the CPN. The CPN denotes the specific keys and technologies the reader was built for. The part number denotes what hardware is on the reader. 6WS has HF, BLE, and NFC. 7WS has HF, LF, BLE, and NFC.
Why is my Wavelynx reader overheating?
Wavelynx readers are designed to prevent overheating. If you experience this issue, first verify the wiring for any shortages. If the problem persists, please contact support@wavelynx.com.
Can I change my readers card bit format?
Yes, the reader's card bit format can be changed. Please refer to the chart for guidance and if additional assistance is needed, contact your PACS. https://support.wavelynx.com/en_US/leaf-credentials/bit-stream-definitions
Why won't my reader's keypad recognize my code?
Please refer to the Ethos Reader Installation Guide https://support.wavelynx.com/en_US/how-tos/ethos-reader-installation-guide If the Reader Startup Sequence is correct, confirm the BitStream format that has been imputed into the PACS settings, click to confirm Bitstream format definition. https://support.wavelynx.com/en_US/leaf-credentials/bit-stream-definitions If your issues persist, contact the PACS manufacturer for assistance.
How do I decode my Wavelynx Product Part Number?
You can understand the breakdown of your Ethos Reader by referring to https://support.wavelynx.com/en_US/how-tos/ethos-reader-installation-guide
How do I identify my Wavelynx Reader Model?
Wavelynx readers can be identified by the technology and model, please refer to https://support.wavelynx.com/en_US/how-tos/ethos-reader-installation-guide
What does my Reader's beeping mean?
The Readers beeping can refer to the technologies it supports or unusual behavior, please see https://support.wavelynx.com/en_US/how-tos/technical-guide-on-ethos-readers
Can I use two readers in OSDP Multidrop?
You can change the OSDP address and take one reader from Address 1 and send it to another. This feature can be done when trying to wire multiple readers to the panel vis OSDP Multi-drop.
How do I diagnose my Reader's weird beeping?
Check the wiring and setup simplification to confirm there is not a tamper or to confirm the yellow wire is not touching any other wires, this can cause a buzzing or beeping. If issue persist, wire the reader directly to the panel to avoid/circumvent any wiring issues that may exist along the run. If all steps have been performed and the issue persist then email support@wavelynx.com with a video of the error/beeping that you're receiving from the reader.
General Questions:
Can I integrate Wavelynx with my existing system?
Yes, as long as your system is using Wiegand or OSDP. Wavelynx readers are capable of working on any system that uses Wiegand or OSDP.
How can existing readers configurations be converted to other configurations?
All bluetooth capable Wavelynx readers can be updated using the Configure by Wavelynx mobile app. Please contact your systems provider to get their custom reader profile to change your system.
Where can I buy Wavelynx readers and cards?
Please contact your Wavelynx sales rep, PACS, Wesco, or sales@wavelynx.com for such enquiries.
How can I troubleshoot my reader's Tamper Sensor?
You can troubleshoot your reader's Tamper Sensor by disabling the tamper, please see https://support.wavelynx.com/en_US/configure/configure-token-sheet for documentation.
How do I get my reader back into Wiegand mode?
To revert the reader back to OSDP auto-detect you can a configuration card 5044-FEA-OSDP-018 or Configure token (c-ejsQmSnJ)
What exactly is a Bit Format?
A bit format is a set of binary digits that define how data is encoded, reference https://support.wavelynx.com/en_US/leaf-credentials/bit-stream-definitions
What Industry Terms Do I Need to Know?
Low Frequency-(125kHz Readers)
Prox- Low Frequency Proximity
POE- Power over Ethernet
DMU- Door Management Unit
BLE- Bluetooth Low Energy
NFC- Near Field Communication
Wiegand- Wiring Standard for communication between a reader and a controller
OSDP- Open Supervised Device Protocol developed by Security Industry Association
PACS- Physical Access Control Systems(Manufacturer)
API-Application Programming Interface- software intermediary allowing two apps to talk
UID/CSN- Unique Identifier/ Card Serial Number
Firmware Questions:
Will updating the firmware erase my reader's settings?
Yes. When Firmware is flashed, a configuration must be loaded after flashing is complete in order for the reader to behave properly.
How do I safely update my Reader's Firmware?
First verify what the current Firmware on the Reader by using the Configure app and selecting Reader details. You will need to reach out to support@wavelynx.com to obtain the updated and applicable Firmware.