Configure FAQ

This document contains some of the most common questions we get around our mobile app, Configure. If you have any questions not covered in this document, please contact Wavelynx support. 

What is a card vs a profile in the configure app? 

• A card is a custom application you can send to the reader. Cards will vary in functionality, they can change the readers OSDP address, the color, or be an entirely new configuration. 
• Profiles are also custom applications you can send to the reader, but put together in a singular bundle. These profiles usually are a configuration and firmware packaged together. When using these the app will automatically detect if the readers needs the whole firmware or just the profile and will send what is needed. 

How Do I Troubleshoot My Custom Reader's Unique Specs?

• If you’re unable to find troubleshooting instructions on Wavelynx website, please contact support@wavelynx.com 

Can I Manually Load a Configure Credential?

• You cannot manually upload any files to Configure. Configure profiles and tokens are managed by Wavelynx and their partners, please contact your PACS to determine what profile you need. 

Why Won't My Configure App Load Properly? What should I do if the Configure App is not accepting the registration code? Can't Log Into My Wavelynx Account?

• Configure has a one email per device limit. If you are struggling to login or keep getting invalid registration codes, it is likely because you used one email on multiple devices. Please contact support@wavelynx.com and they will fix this.  

How Do I Connect My App to the Wavelynx API?

• Currently, there is no way to connect to an API or SDK version of Configure. 

Why Won't My Token or Encryption Key Work?

• Confirm that Bluetooth is enabled on the device that you’re using 
• Confirm the token format for accuracy 
• Follow the step by step instructions for using the Configure app 
• Reach out to support@wavelynx.com to confirm the token expiration date 

Why do I keep getting a Communication Error or Operation Stopped Error? 

• Reboot the reader and try again within 60 seconds.
• Close and reopen the Configure app, then re-attempt the upgrade.
• Confirm the reader is -7Ws or -6WS and compatible with Configure.

How do I fix my Configure app when it won’t load?

• Close and reopen the app.
• Uninstall and reinstall the app.